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What You Agree To When You Use l5505

Access to l5505 depends on your local law and whether your region is eligible — read these terms before you open an account. These conditions cover how your account works, what we expect from you, and how we handle disputes.

Account EligibilityJurisdiction RulesbKash & Nagad ConditionsAccount ConductDispute Process
l5505 What You Agree To When You Use l5505
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a dispute over a transaction, or a request to close your account and retrieve your data, use one of the channels below. For account-specific legal requests, include your registered mobile number and a brief description so we can route it correctly.

Live Chat Open the chat widget from any page on l5505. For legal queries, type 'legal request' at the start so the team flags it correctly and responds with the right documentation.
Email Support Send your legal query or account-closure request to our support address. Include your account ID and the nature of the request. We aim to respond within one business day.
Account Settings Some requests — like updating your registered mobile number or reviewing your transaction history — can be handled directly inside your account settings without contacting support.
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and personal data are handled with specific controls in place. Here is what we do and what you can request.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable financial regulations. You may request a summary of what we hold.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Login is protected by OTP sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we will lock the account while you verify ownership.

Data Requests

You may request a copy of your personal data or ask us to delete your account. Submit the request via email with your account ID. Deletion requests are processed after any open withdrawal is settled.

Common Legal Questions About Your Account

These are the questions we hear most often about account rights, data, and eligibility. If yours is not here, reach us through live chat.

Availability depends on your local law and eligible region. We do not confirm legality for every location — check your local regulations before opening an account.

No. Each person may hold one account only. Duplicate accounts are closed and any balance may be withheld pending a review of the activity across both accounts.

Pending deposits are reviewed during the suspension process. If the funds cleared before suspension and no policy breach is confirmed, they are returned to the originating wallet.

Email our support team with your account ID and the subject line 'Data Request'. We will compile and send your data within the timeframe required by applicable rules.

We post updates to these terms on this page. Continued use after the effective date means you accept the changes. Close your account before the date if you do not agree.

Go to account settings and select 'Close Account', or contact live chat. Any remaining balance is paid out to your verified bKash, Nagad, or Rocket wallet after identity confirmation.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.